Privacy & Cookies Policy

Purpose

Your privacy is important to us, and We believe it is essential for You to understand how we handle your personal information. Glidance is committed to protecting the personal information that We collect from You or that You provide to us while accessing our website or engaging our services.

This Privacy Policy is devised to help You feel more confident about the privacy and security of your personal details. It explains what personal information We collect, how We use and share it, the choices You have in relation to your data and the rights You may have under applicable laws. By visiting our website, communicating with us, or using our services, You acknowledge and consent to our collection, use, and processing of your personal information in accordance with this Privacy Policy.

For the purposes of this Policy, 'You' shall mean You, the User of the Website and ‘Yourself’ interpreted accordingly. 'We' means Glidance and 'Our' interpreted accordingly. 'Users' means the Users of the Website.

The Information We Collect

We collect personal information in order to provide, improve, and personalize our services, and to maintain a secure and effective relationship with our clients, candidates, and website visitors.

We collect both information that is directly provided to us, and information that is automatically collected from You. In this Privacy Policy, We refer to all this as the ‘User Information’.

Information You Provide to Us

We receive and store any information You provide to us through our website, email, online forms, or other communication channels. This may include details shared when You contact us, request information, register for our services, apply for a position, or engage with us for business purposes. You can choose not to provide certain information; however, doing so may limit your ability to use certain parts of our website or receive specific services.

Examples of such information include:

Full name, email address, phone number, and mailing address
Company or business details
Employment and educational background (for candidates)
Documents such as resumes or cover letters.
Any additional information You voluntarily provide during your interaction with us

Information That is Automatically Collected.

In general, You can visit this Website without telling us who You are. We and our third party service providers or other partners (collectively ‘Partners’) automatically collect and store certain types of information about your interaction with our content and services. This helps us analyze trends, administer the site, and improve user experience.

A representative, non-exhaustive list of the types of automatically collected information may include:

network or Internet protocol address and type of browser You are using (e.g., Chrome, Safari, Firefox, Internet Explorer), the type of operating system You are using, (e.g., Microsoft Windows or Mac OS)
mobile network, device identifiers, device settings, browser settings
the web pages of the Website You have visited, Website visited before and after You visited our Website
the type of handheld or mobile device used to view the Website (e.g., iOS, Android), location information, and the content and advertisements You have accessed, seen, forwarded and/or clicked on
Information collected through cookies and similar technologies.

For more details, please refer to our Cookies Policy section below.

Information from Other Sources

We may receive information about You from third-party sources, such as:

Recruitment platforms, job boards, or professional networking sites
Background verification agencies
Publicly available databases

This information helps us verify your identity, update our records, and enhance the accuracy.

How We may use the User Information

We use the personal information We collect to operate, provide, and enhance our services, and maintain trusted relationships with clients and candidates. The purposes for which We, along with Our Partners, may use your include the following:

To communicate with You and respond to your feedback
To process and fulfill your requests regarding the services
To respond to your inquiries
To offer technical or operational support related to our website, services, or solutions
To keep You informed about our service updates, and other relevant information related to your engagement with us
To uphold and enforce the legal and contractual terms that govern the use of our Services
To prevent, detect, and address fraud, authorized access, security breaches, or other potentially unlawful activities
To protect the rights and safety of our users, other subscribers, partners and organization
To understand how our website and services are used, perform analytics and market research, and enhance user experience and performance
To send You periodic updates (including via e-mail), about features, products and services, events and special offers. Such communications from us may include promotion of programs being organized by third parties through our website.

Cookies Policy

Our website places cookies, and similar technologies (collectively referred to as “cookies”) on your computer or mobile device to recognize your browser or device, enhance your browsing experience, and help us improve our website and services. Cookies are small data files that are placed on your device when You visit a website. Cookies cannot be used to identify You personally, but they allow us to remember your preferences, understand how You interact with our site, and provide You with a more personalized and efficient experience.

We may also use third- party cookies for marketing purposes; these third parties operate under their own privacy policies. By using our site, You agree to our use of cookies. Please note that it is possible to disable cookies being stored on your computer by changing your browser settings, however our website may not function properly and/or some features may not be available to You in that case

Information Sharing and Disclosures

We value your trust and are committed to protecting your personal information. Glidance does not sell your personal data to any third party under any circumstances. We share your information only as necessary to provide our services, comply with legal obligations or fulfil legitimate business purposes, as outlined below.

We may disclose the User Information with third-party service providers or Partners that We have engaged to perform business-related functions on our behalf. This may include service providers that:

Provide customer, technical or operational support
Administer the Website
Maintain databases
Support our Service and Products

Such third parties are bound by contractual and legal obligations to process your information securely, only for the specified purposes, and in compliance with applicable privacy laws.

We may transfer the User Information to countries outside India. We will comply with all relevant Data Protection legislation in relation to the period for which We retain any User Information. In the course of business, Glidance may explore opportunities to expand, restructure, or streamline its operations. In such cases, User information may be transferred as part of that process, subject to the commitments of this Privacy Policy.

We may disclose information when required by law, regulation, or legal process, or when to protect the rights of Glidance, our clients, or others.

Data Retention

We retain your personal information only for as long as it is necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, or reporting requirements. The exact duration for which We keep your data depends on the nature of the information, the potential risk of harm from unauthorized use or disclosure and the purpose for which it is processed.

When your information is no longer necessary for the purposes for which it was collected, We will take appropriate steps to delete, destroy, or permanently de-identify it in a secure manner.

Data Security

We are committed to protecting your personal information and have implemented appropriate technical, organizational, and physical safeguards to prevent unauthorized access, misuse, or disclosure. This includes the use of industry-standard encryption, controlled access to our systems, regular security audits, and strict confidentiality obligations for employees, contractors, and authorized third-party service providers. Only individuals with a legitimate business need can access your data. We maintain incident-response procedures to address potential data breaches, and where legally required, We will notify You and relevant authorities of any confirmed or suspected security incidents.

User Rights

You have the right to request access to the personal information We hold about You, including details such as your contact information, communication preferences, and any data You have shared with us during the course of receiving our services. If any of your information is inaccurate or incomplete, You may ask us to correct or update it. Where our processing is based on your consent, You may withdraw that consent at any time by contacting us, and We will discontinue processing for the purposes tied to that consent unless We are required or permitted to continue under another lawful basis.

Linked Services

Our Website may contain links to or integrations with other services such as Facebook, Twitter, LinkedIn, and other media services and platforms whose information practices may be different than ours. Visitors should consult these other services' privacy notices as We have no control over information that is submitted to, or collected by, these third parties.

Acceptance of the Policy:

By visiting our website, signing up or logging into the website, uploading information on our website; You acknowledge and unconditionally accept the policy. If You do not agree with this Policy, do not use our website and services or provide here any of your personal data.

Governing Law and Jurisdiction

This Privacy Policy is governed by and operated in accordance with the laws of Kerala. Any disputes arising out of or in connection with this Privacy Policy, shall be subject to the exclusive jurisdiction of the courts located in Ernakulam, Kerala.

Complaints

If You have a complaint about our handling of personal information, We request You to contact us first. We will then follow it with our Internal Dispute Resolution team and respond within 30 days wherever possible. If the matter proves to be complex, We may advise You to put the complaint in writing.

To lodge a complaint please contact our: Dispute Resolution Officer, 44/865 A4&A5, Balakrishna Arcade, Ratna Lane, South Janatha Road, Palarivattom, Cochin 682025, We do our best to resolve the matter in a timely fashion. If We cannot resolve the matter promptly due to its complexity, You will be advised in writing.